Privacy Policy

Your privacy matters to us. This policy explains how the pharmacy protects the personal information it collects, uses, and retains. It distinguishes between information collected through our website (proximvillage.com and toutprep.com) and health information collected in the course of providing pharmaceutical and clinical services.

1. Website

1.1 Information collected through the website

When you visit our websites, certain information may be collected automatically by our analytics tools, including Fathom Analytics and, where applicable, advertising tools (Meta, Google Ads). This data may include pages visited, visit duration, and type of device used. This information is used in aggregate form to improve our services and better understand the needs of our visitors.

No personally identifiable data is collected by our analytics tools without your explicit consent, which is requested via the cookie consent banner upon your arrival on the site.

1.2 Cookies

The website uses cookies and similar technologies for the following purposes:

• Measure website traffic anonymously (Fathom Analytics)
• Monitor website performance and security
• Evaluate the performance of our advertising campaigns (subject to your consent)

You can manage or refuse non-essential cookies at any time through the consent banner or through your browser settings. Refusing cookies does not result in any degradation of the website experience.

1.3 Communications by email and text message

If you write to us at info@proximvillage.com, the information you voluntarily provide is used solely to respond to your request. We recommend that you do not transmit sensitive health information through unsecured email. For any clinical communication, the secure patient portal is the recommended channel.

Beginning July or August 2026, text messages sent to our phone number are also protected and compliant with applicable privacy laws, transmitted through a secure service hosted in Quebec.

2. Pharmaceutical and clinical care

2.1 Legal and professional framework

The collection, use, retention, and disclosure of personal information collected in the course of pharmaceutical and clinical care are governed by the laws and regulations applicable to the practice of pharmacy in Quebec, including the Pharmacy Act, the Regulation respecting the keeping of records, books and registers by a pharmacist, the Code of ethics of pharmacists, the Act respecting the protection of personal information in the private sector (Law 25), and any other applicable law.

These laws impose strict obligations of confidentiality, security, and record-keeping on the pharmacy. This policy does not replace those obligations and does not reduce their scope.

2.2 Information collected and use

In the course of your care, the pharmacy collects the information necessary to provide pharmaceutical and clinical services, including:

• Identification information (name, date of birth, health insurance number, contact details)
• Relevant medical and pharmacological history
• Prescriptions, medications dispensed, therapeutic plan
• Laboratory test results prescribed as part of follow-up
• Clinical notes related to consultations and follow-up
• Clinical communications with the patient

This information is collected solely for the purpose of providing care, therapeutic follow-up, and complying with applicable legal and professional obligations. Under no circumstances may this information be shared or used for other purposes, in accordance with applicable requirements.

2.3 Access to information

Health information is accessible only to authorized members of the team who have a professional need to access it in the course of providing care, including pharmacists, the clinical nurse, and pharmacy technical assistants who have signed the required confidentiality undertakings and completed the applicable training.

2.4 Disclosure of information

Health information is disclosed to third parties only in cases provided for by law or with your explicit consent, including:

• Physician signatory of a collective prescription as part of clinical follow-up
• Treating physician or other healthcare professional involved in your care
• Régie de l'assurance maladie du Québec or private insurer for billing purposes
• Partner therapeutic support programs (for example, injectable medication administration programs), with your written or explicit verbal consent
• Any other situation provided for by law and legally authorized

No disclosure is made for commercial, advertising, or non-care-related purposes.

2.5 Retention

Health information is retained in accordance with the requirements in force under the Regulation respecting the keeping of records, books and registers by a pharmacist and other applicable laws.

2.6 Security

The pharmacy applies technical and organizational measures to protect your information against loss, unauthorized access, alteration, or disclosure. These measures include two-factor authentication, encryption of clinical communications, ongoing staff training on confidentiality, and the annual signing of a confidentiality undertaking by each team member.

2.7 Use of technology providers

The pharmacy uses technology platforms for record-keeping, clinical communications, and appointment scheduling. These providers are selected based on their compliance with applicable laws and are subject to contractual agreements governing the protection of information. Clinical data is hosted in Quebec or Canada.

3. Your rights

In accordance with the law, you have the following rights regarding your personal information:

• Right to access your file
• Right to rectify inaccurate or incomplete information
• Right to withdraw, in part or in full, the consent given, subject to legal retention obligations
• Right to file a complaint with the designated person at the pharmacy
• Right to file a complaint with the Commission d'accès à l'information du Québec

4. Person responsible for the protection of personal information

For any question regarding this policy, to exercise your rights, or to file a complaint, you may contact the pharmacist-owner responsible for the protection of personal information at:

Pharmacie Amine Ben Abdennabi et Emmanuel Thibaudeau
800 Ontario Street East, Montreal (Quebec) H2L 1N9
Phone: 514 288-8555
Email: info@proximvillage.com

If you are not satisfied with our handling of your request, you may contact the Commission d'accès à l'information du Québec at cai.gouv.qc.ca.

5. Updates to this policy

This policy is reviewed periodically and updated to reflect changes in the pharmacy's practices and the legal framework. The date of the most recent update appears at the top of the document.

Last updated: May 2026